Last Updated: October 2, 2026
At Moolam, we carefully pack every order to ensure your saree reaches you safely.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Handloom and handcrafted products may occasionally require additional processing time. If there is any significant delay, we will try to inform you.
2. Delivery Time
Once your order has been shipped, delivery usually takes approximately 3–7 business days, depending on the delivery location and courier service.
Remote or certain non-serviceable locations may require additional time.
Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, natural disasters, strikes, festivals, courier delays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products, orders, or promotional periods.
4. Order Tracking
Once your order is shipped, we will share the tracking details through email, SMS, or WhatsApp, wherever applicable.
Customers can use the tracking information provided to check the status of their shipment.
5. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
If an order is returned because of an incorrect/incomplete address, customer unavailability, or repeated delivery attempts, additional shipping charges may apply for re-delivery.
6. Damaged Package
If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.
This will help us investigate the issue with the courier partner.
7. International Shipping
If international shipping is available, any customs duties, import taxes, or other charges imposed by the destination country will generally be the customer’s responsibility unless otherwise stated.
8. Contact Us
For shipping-related questions, please contact:
Moolam
Email: support@moolam.online
Phone/WhatsApp: [Phone Number]