Last Updated: October 2, 2026
At Moolam, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase through moolam.online.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order details
- Payment-related information
- Communication preferences
- Information you voluntarily provide to us
Payment information is processed securely through third-party payment providers. We do not store your complete card, UPI, or banking credentials.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Confirm and communicate about your purchases.
- Provide customer support.
- Process returns, refunds, and exchanges.
- Send order and shipping updates.
- Improve our website, products, and customer experience.
- Prevent fraudulent or unauthorised transactions.
- Send promotional communications where permitted and where you have opted in.
3. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better browsing experience.
You can manage cookie settings directly through your browser settings.
4. Sharing of Information
We may share necessary information with trusted third-party service providers who help us operate our business, including:
- Payment gateways
- Courier and logistics partners
- Website hosting and technology providers
- Customer-support or communication services
- Analytics and marketing service providers, where applicable
We do not sell your personal information to third parties.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.
6. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their respective privacy policies.
7. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or legal requirements. Updated versions will be published on this page with the revised date.
9. Contact Us
For privacy-related questions or requests, please contact:
Moolam
Email: support@moolam.online
Phone/WhatsApp: [Phone Number]
Address: [Business Address]