Last Updated: October 2, 2026
At Moolam, we want you to be happy with your purchase. Since our sarees are handloom and handcrafted products, we follow the return and refund guidelines below.
1. Return Eligibility
A return/exchange request may be accepted if:
- You have received a wrong product.
- The product has a manufacturing defect.
- The product has been damaged during transit.
- The product received is significantly different from the product ordered.
Return requests must be raised within 48 hours of delivery.
2. Handloom & Handmade Variations
Handloom sarees may naturally have minor variations in:
- Colour
- Weave
- Texture
- Motifs
- Thread placement
- Border alignment
- Small irregularities caused by the handloom process
These characteristics are part of the uniqueness of a handwoven product and will not normally be considered defects or grounds for return.
3. Conditions for Return
To be eligible for a return, the product must:
- Be unused and unworn.
- Be unwashed and free from perfume, stains, makeup, or other marks.
- Have the original packaging, tags, labels, and accessories, wherever applicable.
- Be returned in the same condition in which it was received.
We may reject a return if the product shows signs of use, washing, damage, or alteration.
4. Non-Returnable Products
Unless the product is defective, damaged, or incorrectly supplied, the following may not be eligible for return:
- Products purchased during a Final Sale / No Return offer.
- Customised or personalised products.
- Products specifically marked as non-returnable on the product page.
5. How to Request a Return
To request a return, contact us with your order details:
- Order number
- Name and contact details
- Reason for return
- Clear photographs/videos of the product and packaging, where applicable
Our team will review the request and inform you whether it is approved.
6. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will generally be processed through the original payment method or another applicable method.
The time taken for the amount to reflect in your account may depend on your bank or payment service provider.
7. Exchange
Where applicable, an exchange may be offered subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
8. Cancellation
Orders may be cancelled before they are shipped, subject to our order-processing status.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.
9. Contact Us
For return or refund requests, please contact:
Moolam
Email: support@moolam.online
Phone/WhatsApp: [Phone Number]